If you’re already a Darwin customer, you can manage your policy in the ‘My Account’ section of our website. Here, you can view your policy documents as well as make certain changes to your policy with a reduced admin fee. If your policy is due for renewal you will also be able to view your renewal invitation and renew your policy for a further 12 months.
There are lots of helpful articles on our Help Centre, which cover various frequently asked questions.
We also have Chatbot to help with any other queries you may have.
If you need to speak to us about anything else that is not listed above, please contact us on 01733 300017.
Opening Hours:
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: Closed
(Bank Holidays may vary)
You can also send us an email with any questions you may have about your policy: contact@darwin-insurance.com.
If you are a Darwin customer who has purchased Green Flag breakdown cover (or you have a Darwin Platinum policy) and you have broken down, please call for assistance: 0800 400 600 (24 hours a day).
For enquiries regarding your monthly direct debit payments, please contact your finance provider directly.
If your policy has a start date before 18th June 2026, your credit provider will be Close Brothers. If your policy starts on or after 18th June 2026, your credit provider will be PremFina Ltd. If unsure, please check your welcome documents to confirm who your credit provider is.
Close Brothers:
0333 321 8566
Monday - Friday: 9am – 5.30pm
https://www.closebrotherspf.com/
PremFina Ltd:
0330 165 9367
Monday - Friday: 8.30am – 6pm
https://premfina.com/
Please see our dedicated Claims support page.
Darwin Car Insurance is arranged and administered by iGO4 Limited, who are responsible for resolving all complaints related to the service they provide. If you need to make a complaint, please call 01733 300017.
Opening Hours:
Monday to Friday: 8am to 6pm
Saturday: 9am to 5pm
Sunday: Closed
(Bank Holidays may vary)
You can also send an email to complaints@darwin-insurance.com
Or write to:
Complaint Manager, Darwin Insurance, Fusion House, Katharine Way, Bretton, Peterborough, PE3 8BG
At Darwin, we aim to provide exceptional service to our customers.
We're dedicated to building an inclusive environment and believe that everyone should be treated with respect and dignity. Nobody should be subjected to abuse, threats, discrimination or any other form of unacceptable behaviour.
While we recognise that customers may be stressed, upset or frustrated when they contact us, we will not tolerate unacceptable behaviour towards our staff.
Examples of unacceptable behaviour include, but are not limited to:
How we manage unacceptable behaviour:
Before we make any decisions under this policy, we will conduct a thorough review of the situation and always consider the individual circumstances.
If we decide the behaviour is unacceptable, we will take action which may include, but is not limited to:
Making a complaint
If you're a customer and feel we haven't met your expectations, please contact us using the steps outlined in the 'complaints' section above.
