Coronavirus (COVID-19) update

Coronavirus (COVID-19) is affecting all of us in different ways and we appreciate your support and patience as we find the best ways to help and assist our customers. For more information CLICK HERE.

For the best way to contact us, for the latest information, or if you have any concerns around payments as a result of COVID-19 CLICK HERE

Contact Us

We are working hard to answer our customers’ calls, but you may experience a longer wait than usual as we take precautions to keep our staff safe during the UK Coronavirus outbreak. Rather than calling us and waiting, why not find the answer you’re looking for in one of the following places:

If you’re already a Darwin customer, you can use ‘My Account’ to manage your policy. Here, you can view your policy documents as well as make changes to your policy with no admin fees. If your policy is due for renewal you will also be able to view your renewal invitation and renew your policy for a further 12 months.

Go to 'My Account'

You can send us an email with any queries you may have. We have a dedicated team on hand to help and will answer your questions as soon as we can:

Email Us

Our frequently asked questions page has been updated to include additional information in relation to COVID-19 that may answer your questions.

FAQs

If you need to get in touch with us over the phone, it’ll be much quicker if you find the right number to call. Please see below for a list of numbers - based on your query:

Monthly Instalments

If you have any general queries regarding your monthly instalments please call Close Brothers Premium Finance on 0333 321 8566

Claims Helpline

If you need to contact us to report a new claim, our helpline is available 24 hours a day 7 days a week.

To discuss an existing claim you have already reported, our offices are open:

Monday to Friday: 8am to 9pm
Saturday: 9am to 5pm
Sunday: 10am to 5pm
Bank Holidays: 9am to 5pm

Telephone: 0345 246 2089

Complaints

Darwin Car Insurance is arranged and administered by iGO4 Limited, who are responsible for resolving all complaints related to the service they provide. If you need to complain, please call 0345 246 2083.

You can also email complaints@darwin-insurance.com
Or write to:
Complaints Manager
Darwin Insurance
C/O iGO4 Limited
iGO4 House
Staniland Way
Peterborough
PE4 6JT

Breakdown Assistance

If you are a Darwin customer who has Green Flag breakdown cover and have broken down, call 0800400600

Anything Else

If you need to speak to us about anything else not listed above please call us on 0345 246 2083.