If you need to contact us to report a new claim, our offices are open:
Monday to Friday 8am – 9pm
Saturday 9am – 5pm
Sunday 10am – 5pm
Bank Holidays 9am – 5pm
What will I be asked for when I report a claim?
Your details
What happened and what the damage is to your car
Whether your car is driveable
Where you are
Details of any witnesses or third parties who were involved in the incident
Details of any passengers in your or the third party’s car
Whether the police were involved and any crime reference number
Telephone: 0345 246 2089
To discuss an existing claim you have already reported, our offices are open:
Monday to Friday (inc. bank holidays) 9am – 5pm
Telephone: 0345 246 2083
If you have had an accident and you are unable to drive your vehicle, then you can organise recovery using the following helplines:
During office opening hours:
Monday to Friday 8am – 9pm
Saturday 9am – 5pm
Sunday 10am – 5pm
Bank Holidays 9am – 5pm
Telephone: 0345 246 2089
For recovery outside of these opening hours:
Telephone: 0800 051 9958
If you have comprehensive cover, all you have to pay is the excess shown in your policy schedule. Your No Claims Discount won't be affected when you make a windscreen claim. You can arrange to repair or replace your windscreen directly with our windscreen partner Autoglass.
If you are a Darwin customer who has purchased Green Flag breakdown cover (or you have a Darwin Platinum policy) and you have broken down, please call for assistance:
0800 400 600
If you are a Darwin customer who has purchased Motor Legal Protection cover (or you have a Darwin Gold or Platinum policy), you’ll have cover for Legal Costs up to £100,000.
This cover will be available to you if you’ve been in a road traffic accident where someone else is to blame, and if you need to claim for your injury or other uninsured losses.
You’ll be told whether the cover is available to you when you report your motor claim. If available, and you want to make a claim, our legal teams will review the details of your accident. Legal costs will be covered if there is a better than 50% chance that your claim will succeed.
We take insurance fraud very seriously – it’s illegal and increases the cost of everyone else’s policies.
To protect customers we use specialised detection processes to identify false or exaggerated claims, which we then invalidate.